Privacy Policy

This Privacy Policy ("Policy") describes how AtlasBet ("AtlasBet", "Company", "we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("Player", "User", "you", "your") of the AtlasBet online gaming platform accessible at atlasbet.cam ("Platform").

AtlasBet is committed to handling your personal information with transparency, care, and respect. This Policy is intended to inform you clearly about our data practices so that you can make confident, informed decisions about using our services.

This Policy applies to data collected through the Platform, our customer support channels, and any associated communications. It does not apply to third-party websites or services that may be referenced within the Platform, which operate under their own independent privacy frameworks.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or can be used to identify a natural person, directly or indirectly, including name, identification number, email address, IP address, and financial account details.
• "Processing" — any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, transmission, or deletion.
• "Data Controller" — AtlasBet, the entity that determines the purposes and means of processing personal data.
• "Data Processor" — a third party that processes personal data on behalf of AtlasBet, pursuant to a data processing agreement.
• "Consent" — a freely given, specific, informed, and unambiguous indication of a Player's agreement to the processing of their personal data for a stated purpose.
• "KYC" — Know Your Customer; identity and age verification procedures mandated by applicable gaming and anti-money laundering obligations.
• "Cookies" — small text files stored on a user's device by a web browser, used to recognise returning users and maintain session state.
• "AML" — Anti-Money Laundering; legal and regulatory frameworks designed to prevent criminal proceeds from being processed through financial systems, including gaming platforms.

3.1 Registration Data

When you create an AtlasBet account, we collect the information you provide during the registration process, including: full legal name, date of birth, email address, phone number, residential address, and preferred currency (MYR).

3.2 Identity Verification (KYC) Data

To comply with age verification, anti-money laundering, and responsible gambling obligations, we collect: copies of government-issued photo identification (MyKad, passport, or driving licence), proof of residential address, and where required, source-of-funds documentation.

3.3 Financial Transaction Data

We record transaction metadata associated with deposits and withdrawals including: transaction reference numbers, amounts (in MYR), timestamps, and the payment method used (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank). We do not store full payment credential numbers — these are tokenised or handled directly by our payment service providers.

3.4 Usage & Technical Data

We automatically collect certain technical data when you access the Platform, including: IP address, device type and operating system, browser type and version, session duration, pages visited, game activity logs, and referring URL. This data is used for security monitoring, fraud prevention, and platform performance analysis.

3.5 Communications Data

We retain records of your communications with AtlasBet's customer support team, including live chat transcripts and email correspondence, for quality assurance, dispute resolution, and regulatory compliance purposes.

3.6 Responsible Gambling Data

Where you voluntarily use responsible gambling tools — including deposit limits, self-exclusion requests, or reality check settings — we record these preferences and the dates they were applied. This data is processed for your protection and is treated with heightened sensitivity.

AtlasBet processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity — processing required to register your Account, facilitate deposits and withdrawals, and deliver the gaming services you have requested under the Terms & Conditions.
• Legal Obligation — processing necessary to comply with applicable anti-money laundering (AML) laws, age verification requirements, licensing conditions, and any regulatory requests from competent authorities under AtlasBet's operating jurisdiction.
• Legitimate Interests — processing carried out to protect the security and integrity of the Platform, prevent fraud, conduct internal analytics, and improve user experience, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent — where we seek to send you marketing communications or use non-essential cookies, we will request your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

AtlasBet uses personal data for the following purposes:

• Creating, managing, and verifying your player Account;
• Processing deposits and withdrawals in MYR via your chosen payment method;
• Complying with KYC, AML, and responsible gambling regulatory obligations;
• Administering bonus promotions, loyalty rewards, and VIP programme benefits;
• Providing customer support and resolving disputes or complaints;
• Detecting, investigating, and preventing fraudulent activity, collusion, and bonus abuse;
• Monitoring Platform usage to identify security threats and maintain system integrity;
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts);
• Sending promotional communications where you have provided consent or where permitted under applicable rules;
• Conducting internal analytics to improve Platform performance, game offerings, and user experience;
• Enforcing AtlasBet's Terms & Conditions and resolving legal claims.

6.1 Service Providers (Data Processors)

AtlasBet engages third-party service providers who process personal data on our behalf under data processing agreements that bind them to use data only for the contracted service purpose. These include: payment processing providers (handling Touch 'n Go eWallet, DuitNow, FPX, and banking transactions), identity verification platforms, cloud infrastructure providers, fraud detection services, and customer support software vendors.

6.2 Regulatory and Law Enforcement Authorities

AtlasBet may disclose personal data to regulatory bodies, law enforcement agencies, and other competent authorities where required by applicable law, court order, or where such disclosure is necessary to protect the safety and rights of our players or the integrity of the Platform.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of AtlasBet's business assets, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the applicable privacy terms of the acquiring entity prior to the transfer taking effect.

6.4 No Sale of Personal Data

AtlasBet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Any data sharing arrangement with external partners is strictly governed by a formal agreement limiting the purpose, scope, and duration of data use.

7.1 Types of Cookies Used

AtlasBet uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies — essential for the Platform to function. These cannot be disabled. They manage session authentication, maintain your logged-in state, and remember security preferences.
• Functional Cookies — remember your preferences such as language settings and game lobby filter configurations to improve your experience.
• Analytical Cookies — collect aggregated, anonymised data on how players navigate the Platform, enabling us to identify usability improvements without identifying individual users.
• Security Cookies — assist in fraud detection by identifying unusual session patterns, repeated failed login attempts, and device fingerprint anomalies.

7.2 Managing Cookies

You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair or prevent your ability to use the Platform. Disabling functional or analytical cookies will not prevent Platform access but may affect your personalised experience.

AtlasBet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.

AtlasBet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data in transit between your browser and the Platform;
• AES-256 encryption for sensitive data stored in our databases;
• Role-based access controls ensuring only authorised personnel can access player records;
• Comprehensive audit logging of all access to and modifications of personal data;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Two-factor authentication (2FA) available for all player accounts;
• Payment credential tokenisation — full card or bank account numbers are never stored on our servers.

In the event of a personal data breach that poses a risk to your rights and freedoms, AtlasBet will notify affected players without undue delay and take immediate remedial action to contain the breach.

AtlasBet is an internationally operated platform. Your personal data may be transferred to and processed in countries outside of Malaysia, including the jurisdiction in which AtlasBet holds its gaming licence and the locations of our data processors (such as cloud infrastructure providers).

Where personal data is transferred to a jurisdiction that may not provide an equivalent level of data protection to that applicable in Malaysia, AtlasBet ensures appropriate safeguards are in place through: standard contractual clauses binding the recipient to equivalent data protection standards, certification schemes, or other legally recognised transfer mechanisms.

Subject to applicable law and our legitimate regulatory obligations, you hold the following rights in relation to your personal data:

• Right of Access — you may request a copy of the personal data AtlasBet holds about you, along with information on how it is processed.
• Right to Rectification — you may request correction of inaccurate or incomplete personal data. You can update most contact details directly via your Account settings.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding retention obligations (such as AML requirements mandating 5–7 year retention of transaction records).
• Right to Restriction of Processing — you may request that we restrict processing of your data in certain circumstances, such as while a correction request is under review.
• Right to Data Portability — where processing is based on consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of your data.
• Right to Object — you may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email. We will acknowledge your request within 7 calendar days and fulfil it within 30 calendar days. We may request proof of identity before processing certain requests.

The AtlasBet Platform is strictly intended for adults aged 21 years and above. AtlasBet does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and withdrawal process.

If AtlasBet becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will immediately suspend the relevant Account, delete or quarantine the associated personal data, and take appropriate steps to return any deposited funds to their source.

The AtlasBet Platform integrates with third-party services necessary for platform operation, including payment gateways (processing MYR transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian banking institutions), game content providers, identity verification services, and cloud hosting infrastructure.

These third-party service providers operate under their own privacy policies and are independently responsible for their data handling practices. AtlasBet selects service providers carefully and ensures contractual data protection obligations are in place, but cannot accept responsibility for the independent privacy practices of those third parties beyond our contractual controls.

The AtlasBet Platform does not contain links to third-party external websites. Any interaction with a third-party service (such as a payment gateway) is governed by that party's own terms and privacy notice.

AtlasBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The current version of the Policy — including the effective date and version number — will always be accessible on this page.

Where amendments are material — meaning they significantly affect the way we collect, use, or share your personal data — we will notify registered players by email or via a prominent in-Platform notice at least 7 days before the changes take effect.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you disagree with any amendment, you should cease using the Platform and contact our support team to close your Account.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the AtlasBet Data Protection team through the following channels:

For data subject requests (access, rectification, erasure, portability), please include your registered email address and a brief description of your request. We may require proof of identity before fulfilling certain requests to protect against unauthorised access to account information.

If you believe your data rights have been infringed and are not satisfied with our response, you have the right to lodge a complaint with a competent data protection supervisory authority in the applicable jurisdiction.